Contact Us
Contact Us
Get in touch with AURAMED CHEMIST for general questions, prescription queries, delivery support, or feedback.
Reach us
- Phone: +254738916405
- Email: job.nyakondo@yahoo.com
- Address: MANYANJA ROAD, NAIROBI
What we respond to
| Type of query | Best route |
|---|---|
| Prescription verification, clinical questions | Phone or email — flagged to the pharmacist |
| Order status, delivery issues | Phone or email — order number speeds things up |
| Refunds, returns | Email with order number |
| Suspected adverse drug reaction | Phone immediately, then follow up by email |
Response times
We aim to respond to all messages within one business day. For urgent clinical issues, please call rather than email.
If you believe you are experiencing a medical emergency, stop using the affected medication and call emergency services or go to your nearest hospital.
Operating hours
Operating hours are published in our storefront footer and may vary on public holidays. Online ordering is available 24 hours.